Company Policies

Rice & Co. Creative Firm is dedicated to the cultivation of the careers of young creators through customized design, marketing, management, and public relations services.

... but in order to do so, we need to ensure that our business runs smoothly, our team and clients are respected, and everyone's privacy is respected. If you are interested in working with us, you must respect the policies below. Thank you so much for your business!

Business Operations:

  • Business hours 10 AM to 7 PM.

    • These are the hours that we will be working but we may not be available. Please understand that we may be busy working or on a call with another client. We will get back to you as soon as we can. We are not ignoring you, we promise.

    • Please allow 2 business days for a response to any communications.

  • Please allow 3-5 business days for drafts, edits & responses to emails/inquiries.

  • In the event that Rice & Co. team members take more than 2 days off, an email will be sent out to let clients know whom to contact in case of need.

  • If you need to schedule a call with a Rice and Co. team member, please schedule a conference call at least 24 hours in advance. If the scheduled call has been approved, we will reach out via text message or email. 

 

Projects:

  • We provide up to 3 rounds of revisions for free. Any set of revisions after those 3 will cost $35 per round unless otherwise specified.

  • Rice & Co. Creative Firm is not responsible for any typos unless otherwise specified. It is the client’s responsibility to point out any errors or edits.

  • We are not responsible for any software, hosting, or additional fees unless otherwise specified.  

 

Ethical and Conduct Policy:

  • Please be respectful to the Rice & Co. team members. Please do not be rude, condescending, or unprofessional when communicating with the team. Disrespectful communication may result in early termination of your project, in which case your deposit will not be refunded. 

 

Payments:

  • We require a 25% deposit in order the begin working on your project. The rest is due upon completion unless a payment plan has been set up and approved by the Rice & Co. team and the client. 

  • Clients are expected to make the arranged payment by the discussed day. There will be a 5 day grace period. If the payments are late, a 5% late fee will be applied to your invoice for every 5 days that the payment has not been received.

  • We have the right to refuse service or cut a project short. In this case, your deposit will not be refunded (depending on the issue) and you may be liable to pay a percentage of the rest of the balance due. Please see your contract for more information. 

  • We have a no-refund policy unless under extreme circumstances. If there is an issue with your project, please let us know prior to closing out your project. If the problem is reasonable and we are able to resolve it, you will still be responsible for the remainder of your payment.

  • If a client decides not to move forward with the project after we have delivered one draft of a deliverable, the client is still responsible for the rest of their balance. 

Ownership:

  • Upon receiving your final payment, you will own the rights to (paid) designs and plans.

  • We are not responsible for any edits made by the client or third-parties. 

ADDRESS

Atlanta, GA

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© 2020 Rice & Co. Creative Firm.